North Springs Japanese Car Care

hessam yoosefzadeh 11 months ago

I had a highly disappointing experience with this repair shop. Initially, I was quoted a $95 diagnostic fee, and they informed me that the issue was the thermostat, with an estimated repair cost of about $550. The following day, they called me again, claiming that the water pump also needed replacement, which increased the total cost to over $1,500. When I compared this with a dealership estimate, the dealership quoted me about $1,175 for the same repairs, including all parts and taxes. This significant price difference was concerning. What made it even worse was the shop’s lack of expertise. They ended up charging me for labor twice because they first fixed the thermostat and then realized the water pump also needed replacement. This resulted in unnecessary additional labor costs and highlighted their inexperience. To make matters worse, when I tried to retrieve my car, they refused to release it until I paid, and I had to involve the police. Eventually, they gave me a partial discount, bringing my total to $1,300, still more expensive than the dealership. I also had concerns about the quality of the coolant as i saw some debris in it and the overall service. I plan to get a se

Diana Rothe-Smith a year ago

Honest! Always thorough, fair, and quick. We have a Honda mini van that is well-loved by us and well cared for by the team here. We totally trust their assessment and rely fully on their work.

Eric Louis 2 years ago

First thing first I wanna thank Felipe and his team for always taking care of me they do such an amazing job every time I go to them a couple months ago I had a problem on my Audi a6 where my car would shut off and and the start button wouldn’t work or reponse to me I took it to Audi for the problem they quoted me 800$ to fix the wiring on my car which Felipe did it for 175 ever since then I never took my car back to Audi I only trust Felipe with it I do my oli changes there brakes pads pretty much the whole 9 yards Felipe and his guys are great people I’m very grateful for them they definitely treat there customers the way they are supposed to be treated

Oliver M 2 years ago

I recently had the pleasure of visiting North Springs for 2018 Accord, and I was thoroughly impressed with their exceptional service. From the moment I walked in, Felipe's honesty and approachability were evident. He took the time to understand my concerns, answered all my questions, and explained the diagnostics in a clear and straightforward manner. This level of transparency is a rarity in the auto repair industry. One of the most remarkable aspects of their service is their commitment to saving customers money. Felipe and his team never rush into the most expensive repair options. They actively seek cost-effective alternatives to ensure your car is repaired without breaking the bank. Their focus on the customer's best interests is truly commendable. I trust them to provide top-notch service and to explain the repair process in an easily understandable way. Felipe, Chris, and their team have set a new standard in the industry. I wholeheartedly recommend them for any automotive needs, and I'll be returning for all my future car repairs. Thank you for your outstanding service! and it's a pleasure to support a small/local business.

WHS 3 years ago

These guys have helped me so much. I'm a young man who was looking to have a car modified for the first time but really had no idea where to start. Regular auto shops really couldn't help me with what I was looking for but these guys here are pros. You gotta talk to the owner Phil. He walked me through and explained all the steps I'd need to take to get me where I wanted my car. Modifying a car isn't cheap and it can be nerve-racking spending money on something you're unsure about. Phil really took that feeling away and made this a fun exciting process for me. Definitely a lifetime customer. Thanks Phil and all his great staff that works there! Vroom vroom